Terms & Conditions
Kulture Shop Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD IMMEDIATELY CEASE THE USE OF THIS WEBSITE.
DETAILED DESCRIPTION OF GOODS AND/OR SERVICES
Kulture Co (PTY) LTD (“Kulture”) is a business in the retail industry that imports, sources locally, and retails cannabis supporting goods, products and accessories.
Subject to availability and receipt of payment, requests will be processed within 24 hours during weekdays, being Monday to Friday. A delivery/tracking number will be confirmed via email.
Kulture offers free shipping on all online orders over R1250.
The offerings and products on this website are available to South African clients only, unless pre-authorized by management.
Please note that orders placed and not paid, unless pre-authorized by management, within 24 hours from the time of purchase, will be cancelled without written confirmation. Please note it is your responsibility to forward proof of payment to email@example.com. Please ensure that this comes directly from your bank when making the payment online.
All items damaged in transit, or order discrepancies, must be reported to Kulture within 24 hours of your receipt of the order. If your product is damaged please see the details on returning damaged products.
If the purchaser wants to return any goods that are defective, please see the details on returning defective products.
If the purchaser wants to return any goods for any other reason, the purchaser may do so within 7 days of receipt of the goods. All goods must be in an unused condition.
Returns must be in a new, unused condition, with the original packaging and any included product accessories.
Kulture will refund or replace the goods, however Kulture will not be liable for the refund on shipping expenses unless it is due to an error on our behalf.
RETURNING DEFECTIVE PRODUCTS
Should there be a claim for a manufacturer defect, the goods will be returned by the purchaser to Kulture for replacement after receiving confirmation from management.
If the item is found to have a manufacturing fault and is within the warranty period the item will be repaired or replaced, unless due to user negligence. Please note that as per the Consumer Protection Act Kulture is allowed up to 20 Working days to check the device and return it to the purchaser. However every effort will be taken to lessen the time frame as possible.
Goods in transit from the purchaser to Kulture remains the client’s responsibility until signed for in store. All goods returned must contain all relevant parts along with original order number and or proof of purchase.
Should goods be found to have been damaged due to user negligence costs of transportation back to the purchaser is at the purchaser’s expense.
Kulture abides by the manufacturer's warranty. No warranty claim will be processed if the purchaser has misused the product or not abided by the instructions laid out by the manufacturer.
We offer a 7 day refund policy where should the purchaser feel the product has a fault we will exchange it. Refunds are only issued after all other steps have been taken to rectify the problem with the purchaser. Should the purchaser require a refund, then the cost of getting the product back to Kulture is at the purchaser expense and refunds will be processed on receipt of the goods. The goods must arrive with all components and must be returned in good condition.
To initiate a return, please send an email to firstname.lastname@example.org clearly stating your order number in the subject of the email, and the defect.
Regrettably no returns or refunds will be entertained on sale items, or health products.
RETURNING DAMAGED PRODUCTS
Upon delivery of your order please inspect all items carefully. If the box appears to be damaged, please have the courier’s driver sign the packing slip or invoice, noting on the waybill that the outer box was delivered damaged. Please ensure to always take photographs before opening the package.
If the order’s packaging is exposed or severely damaged, take a photograph of the exposed or severely damaged packaging along with the attached packing slip.
If a delivery has been accepted and signed for, without clearly indicating on the delivery waybill that the packaging was damaged, all products in that order will be deemed to be free from damage. Should the purchaser fail to do this it shall be deemed as goods accepted.
Damaged Product Returns must be in a new, unused condition, with the original packaging and any included product accessories.
Please send these images of the damages via email, clearly noting your order number in the subject line to email@example.com within 24 hours of your delivery. Please allow X working days for the return to be finalized.
Once we have received and processed your return, we will issue a credit or refund, and/or collection of the damaged item. Any returns that do not meet the criteria above will not be credited or refunded.
Orders may be cancelled prior to the shipping cutoff. Any orders that are cancelled after this time will be shipped, and must be returned at your cost, before a refund can be considered. Cancellation of orders by the client will attract a fee equal to the fee charged by Paygate.
Kulture Co (PTY) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Kulture Co (PTY) LTD bank account, the details of which will be provided on request.
CARD ACQUIRING AND SECURITY
Card transactions will be acquired for Kulture Co (PTY) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Kulture Co (PTY) LTD separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Kulture Co (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Product images are for illustrative purposes only and may vary from actual product(s). We do take every care to provide the closest representation of the actual product.
In the event that a Kulture product is mistakenly listed at an incorrect price, Kulture reserves the right to refuse or cancel any orders placed for said product. Kulture reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Kulture shall issue a credit to your account for the amount charged. We cannot offer Credit Card refunds at this time.
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Kulture Co (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
USE OF SITE
Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Kulture employee, other licensed employee, host or representative is prohibited. You may not upload to, distribute, or otherwise public through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or public rights, abusive illegal, or otherwise objectionable with may constitute or encourage a criminal offence, violate the rights of any party of which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit other so to join or become members of any other commercial online service or other organisation
You agree to indemnify, defend, and hold harmless Kulture, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account
This website is run by Kulture Co (PTY) LTD based in South Africa, trading as Kulture Co and with registration number 2020/056672/07 and Craig Stuart, Hugo Ross, Mark Cramer being directors.
Company Physical Address: 14 Ernest Whitcutt Road, Woodside, Durban, 3610
Telephone: 082 417 4668
Kulture Co (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.