Refund policy

All items damaged in transit, or order discrepancies, must be reported to Kulture within 24 hours of your receipt of the order. If your product is damaged please see the details on returning damaged products.

If the purchaser wants to return any goods that are defective, please see the details on returning defective products. 

If the purchaser wants to return any goods for any other reason, the purchaser may do so within 7 days of receipt of the goods. All goods must be in an unused condition.

Returns must be in a new, unused condition, with the original packaging and any included product accessories. 

Kulture will refund or replace the goods, however Kulture will not be liable for the refund on shipping expenses unless it is due to an error on our behalf. 

RETURNING DEFECTIVE PRODUCTS

Should there be a claim for a manufacturer defect, the goods will be returned by the purchaser to Kulture for replacement after receiving confirmation from management.  

If the item is found to have a manufacturing fault and is within the warranty period the item will be repaired or replaced, unless due to user negligence. Please note that as per the Consumer Protection Act Kulture is allowed up to 20 Working days to check the device and return it to the purchaser. However every effort will be taken to lessen the time frame as possible.

Goods in transit from the purchaser to Kulture remains the client’s responsibility until signed for in store. All goods returned must contain all relevant parts along with original order number and or proof of purchase.

Should goods be found to have been damaged due to user negligence costs of transportation back to the purchaser is at the purchaser’s expense. 

Kulture abides by the manufacturer's warranty. No warranty claim will be processed if the purchaser has misused the product or not abided by the instructions laid out by the manufacturer.

We offer a 7 day refund policy where should the purchaser feel the product has a fault we will exchange it. Refunds are only issued after all other steps have been taken to rectify the problem with the purchaser. Should the purchaser require a refund, then the cost of getting the product back to Kulture is at the purchaser expense and refunds will be processed on receipt of the goods. The goods must arrive with all components and must be returned in good condition. 

To initiate a return, please send an email to returns@kultureshop.co.za clearly stating your order number in the subject of the email, and the defect. 

Regrettably no returns or refunds will be entertained on sale items, or health products.